FAQs

NAME PERSONALIZATION

Please include the spelling of the first name in the "add a note to your order" field when you place your order.  The letters are all uppercase and match the font on the board.  The letters are stickers that are removable and will not damage your Time Snap should you decide to remove them in the future.

GIFTING

Parents love our product and they will thank you!  If you would like to add a message to the gift recipient please include the message in the "add a note to your order" field when you place your order.  We will gladly include a hand written note from you.  If you want to add name personalization but don't know the child's first name yet, we will include a name personalization gift certificate with the shipment for the parent to redeem.  We will gladly ship them our our removable letters once they redeem their gift certificate.  For any questions, contact mary@timesnapshop.com.

SHIPPING

We offer FREE SHIPPING with our standard white padded mailer.  We also offer gift box shipping for $5.50.  We make every effort to get your Time Snap to you or your gift recipient as soon as possible.  Most orders will arrive in 3-5 business days (depending on your proximity to Illinois) after they're shipped. 

We are not responsible for items once they are shipped.  If orders are undeliverable and returned to sender, we will either issue a refund minus shipping fees or resend it and invoice for new shipping fees.  Please double check your order confirmation email after placing your order. 

RETURN POLICY

We want you to be happy (and your baby to be a good sleeper)!  Should you find yourself less than happy with your Time Snap, send us an email within 10 days of your purchase and ship your Time Snap back to us in its original packaging and condition for a full refund.  If the easel seal has been used/broken we cannot accept the return.  Shipping charges will not be refunded, except in the case of damage or defect.